cross cultural Communication

Here are a some tips that may help you to communicate more appropriatley in English regarding Culture

By becoming aware of these tips your understanding and overall communication should improve greatly .

Tip 1

Apology

I didnt break it

Stefan flew to L.A to see his cousin . On the plane , he wanted to listen to some music to relax but found that his headset was not working properly. No music came on .

So he called the flight attendant , An American woman , and told her the problem. The flight attendant smiled and said " Oh you can move to any unoccupied seat you'd like . She didnt say Im sorry , She did not apologize for the inconvieience that the broken headset caused stefan. Why not ?

the flight attendant is employed by the airline company which has left an unusable headset in the passengers seat . Should She the flight attedant have said Im sorry ?

According to Amercian rules of speaking , she didnt have to Why ?

Because she didnt break the headset

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Comment by ⊱ Mickey ⊰ on March 21, 2013 at 8:20: oh my! that's so different from our culture!

Comment by wade on March 21, 2013 at 8:04: I would say thats its not in the job description responsibility of the airline attendant to ensure all headsets are working on the plane , that would be the responsibility of another person employed by the airline company .

the other person such as cabin staff or ground crew would be required to apologize in this case .

As the airline attendant offered an alternative option for the inconvienience that would be acceptable.

In English apologizing is only required when you are directly resposibility for the action or have directly caused the problem or inconvienience yourself .

thats why if you apologize for something you didnt do you may find yourself in trouble with the LAW in America.

apologizing for other peoples mistakes is not common

Comment by ⊱ Mickey ⊰ on March 20, 2013 at 23:40: So who should appologise to the man? The boss of the airline? [But i bet he didnt break the headset as well.] The company? [then the flight attendant worked for the company that time, so she belonged to the company, yes?]

I wonder...

thx for sharing~~\(≧▽≦)/~

Comment by Lucy on March 20, 2013 at 23:25: I Think You Should apologize Because the headset is not working properly, and the flight attendant is the company at That Time. So, he is using her services. Should she apologize with a wonderful smile, and everything would be solved. :)

SpamBuster Comment by nidα on March 20, 2013 at 20:51: That makes sense!

Comment by Arthur Efimov on March 20, 2013 at 16:16: How would the man have reacted if the flight attendant in reply to his complaint had burst into tears?

Comment by sufol on March 20, 2013 at 15:31: Hellow, To the very best of my knowledge, It's same here in Bangladesh as well as in many south Asian countries. However it's a nice topics, Thanks to share like this

Sufol